What are your protocols in regards to preventing spread of COVID-19 during food service?
We take health and sanitation extremely seriously. Please be advised for added piece of mind we have a 100% A health grade with the SNHD and have had 0 demerits for the last 3 years (most restaurant establishments receive a minimum of 3 demerits during their yearly inspection, and for caterers usually a minimum of 8). We currently are requiring all staff to wear gloves at all times while working in the kitchen or onsite at events. We currently have 0 employees exhibiting any symptoms of illness, but all have been informed to contact us immediately before any scheduled shift should they exhibit even mild symptoms. Any buffet items that guest typically serve themselves are being served by our friendly and courteous staff. Lastly we are providing at the start of each buffet a basket of disinfect hand wipes and small disposable garbage can as well as a descriptive sign encouraging use during meal service.
What type of refund/cancellation policy do you provide in the instance we need to cancel our event?
Below you will find our standard cancelation policy stated in our terms of service along with our temporary adjusted policy for COVID-19 under each in italics.
Deposit, Minimum + Payment
All events must be booked no later than 48 Hours prior to commencement. A deposit of 50% of the total amount quoted in the proposal is required to confirm the booking of your event.
Deposit refunds on cancellations are processed as follows:
Notice over 45 days prior to event 50% refund of deposit.
Temporary COVID Policy: Notice up to 45 days prior to event 90% refund of deposit.
Notice 10 to 44 days prior to event 10% refund of deposit.
Temporary COVID Policy: Notice 10 to 44 days prior to event 50% refund of deposit.
Notice less than 10 days prior to event: No refund of deposit.
How much time would we need to give notice by to get a full refund?
Unfortunately to guarantee services, price and availability in advance by accepting a client deposit we cannot offer a complete refund of a canceled event as we turn away other potential clients once a deposit has been received.